Ziree ships from China as a manufacturer and offers free shipping worldwide.
Please read our return and exchange policy carefully to understand your options.
1. Return Eligibility
- Timeframe: You can return the item within 30 days from the date of delivery.
- Condition: To be eligible for return or exchange, the item must be in its original packaging and in the same condition as you received it.
- Proof of Purchase: All returns and exchanges require an order number.
2. Non-Returnable Items
- Artificial Damage: The product is damaged due to improper use, storage, handling, or unauthorized repair by the customer.
- Missing Original Packaging or Labels: Products without original packaging or labels.
- Missing Accessories: Products missing any accessories (such as power adapter, manual, goggles, etc.).
- Time Limit: Products where a return or exchange request is made after the specified return and exchange period (30 days).
3. How to initiate a return or exchange
To initiate a return or exchange, please follow the steps below:
1. Contact us: Send an email or Whatsapp to initiate a return or exchange request.
2. Provide details: Include your order number, the item you wish to return, and the reason for the return.
3. Receive and process: We will process your return or exchange request within 1-5 business days.
4. Ship the item: The item will be securely packaged and shipped to the address provided. We recommend using a trackable shipping service.
4. Return or exchange shipping costs
- Defective or incorrect item: If the return is due to our error (e.g. wrong item or defective product), we will cover the return shipping costs.
- Change of mind: If you return the item for any other reason, you will cover the return shipping costs.
5. Refund process
- When: Once we receive and inspect your returned item, we will process your refund within 1-5 business days.
- Method: The refund will be issued to the original payment method. Please note that your bank or credit card company may need more time to process the refund.
6. Exchanges
If you need to exchange your item for a different size, color or model, please contact us via email or Whatsapp. Exchanges are subject to product availability.
7. Have questions?
If you have any questions about our return, exchange and refund policy, please contact us at:
- Email: info@ziree.cn
- WA: +86 13428923118