We ship directly from the manufacturer and provide free shipping worldwide. We are committed to your satisfaction. If you are not satisfied, no matter the reason, we will be happy to replace or return you as long as the following conditions are met:

‌1.Exchange and Return Conditions‌:
2).Items must be in original packaging and intact.
3).Order details are required.
4).You need to contact us within 30 days after receiving the goods.

‌2.‌Exchange process‌:
1).Please apply for after-sales service via whatsapp or email first, the return address will be stated in the email.
2).Return items via trackable mail.
3).You have the right to exchange the product. If the exchange value is higher than the original price, you need to make up the difference; if the exchange value is lower than the original price, no refund will be given.
4).If the product is defective or incorrectly delivered, we bear the shipping costs; otherwise it is your responsibility.

‌‌3.Return Process‌:
1).You also need to apply for after-sales service via WhatsApp or email first.
2).Return items via trackable mail.
3).Waiting for confirmation, the processing period is generally 5 working days after receiving the package, and the refund will be automatically returned to the original payment method.

‌4.Return shipping fee‌:
1).If the product is incorrect or cannot be used properly, the cost will be borne by us.
2).If you apply for a return or exchange due to personal reasons, the cost will be borne by you.

5.Other terms‌:
1).Return or exchange is limited to one time only.
2).If the subsequent returned or exchanged items are the same as the previous order, we may cancel your free return qualification.
3).Damage due to use or wear is not covered by the return or exchange policy.

Contact form

  • Trade name:Hunan Ziree Medical Instrument Co., Ltd.
  • Phone number: +86 13428923118
  • Email:zireemedical@gmail.com
  • Physical address:6th floor, Building 6, Xinyuan Road, Tianxin District, Changsha City, Hunan Province
Ziree Medical
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