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Company:Hunan Ziree Medical Instrument Co., Ltd.
WhatsApp: +86 13428923118
Email: zireemedical@gmail.com
Address: 6th floor, Building 6, Xinyuan Road, Tianxin District, Changsha City, Hunan,China

Return & Exchange Policy
We hope you are satisfied with your purchase. If you are not satisfied, we apologize. For whatever reason, if you are not satisfied, we are happy to exchange and return all items purchased from us if the following conditions are met:
All items must be in their original packaging
All items should be in pristine condition
Original receipts need to be included
If the above conditions are not met, we regret to inform us that we are unable to process any exchange or refund claims regardless of whether these items have been mailed back to us.

1. Effectiveness of exchange and return
All exchanges and returns need to contact us within 30 days after receiving the goods.

2. Exchange notification
2.1 Please do not return the goods directly without contacting us. Please do not return the goods directly to the original address, we cannot process it. Please email us to apply for after-sales service, and the return address will be stated in the email.
2.2 You need to return the original invoice and bill together with the original merchandise and packaging.
2.3 Send the package to us with traceable postage.
2.4 You have the right to exchange any goods in the store.
2.5 If the value of the exchange is higher than the original, you need to make up the difference in cash.
2.6 If the value of the exchange is lower than the original, no refund will be given.
2.7 If the product is purchased at the purchase price stated on the original invoice, the original after replacement, return fee and renewal fee will not be refunded.
2.8 If any product received is deemed defective or mis-delivered, we will be responsible for the shipping costs incurred for the replacement. In other cases, you will be responsible for the shipping cost, and there is no handling fee. Please note that all transactions are subject to stock availability. While we endeavour to send replacement items back to you, we reserve the right to exchange items of similar value or offer gift cards in an online store or any other appropriate means.

3. Return notice
3.1Please do not return the goods directly without contacting us. Please do not return the goods directly to the original address, we cannot process it. Please email us to apply for after-sales service, and the return address will be stated in the email.
3.2 you need to include the original invoice with the project in its original status and packaging.
3.3 send the package to us by traceable postage.
3.4 wait for our email confirmation and you will be notified. Generally speaking, the processing period is 5 working days after receiving the package, and you will automatically get a refund through the original payment method. Remember, your bank or credit card company may also need some time to process and mail refunds.

4. Return and exchange freight
4.1 If you receive an incorrect or non-working product, the return and exchange costs will be borne by Ziree
4.2 If you regret buying this product and apply for a return or exchange, the return cost shall be borne by you

5. Other terms and conditions
5.1 all items returned and exchanged can only be made once.
5.2 if the subsequent return or exchange items are the same as the previous orders, we reserve the right and full discretion to cancel your eligibility for free return.
5.3 our return and exchange policy does not cover damage caused by unique, accidental, or random damage caused by your use or product wear.

Registered Add	Changsha City ,Hunan Province, China
Type of business	Manufacture
Main Market	North America,European,Australian,Lartin America, mid East
Brand	Ziree
Number of Employees	100-200 People
Annual sales	More than US$10 Million
Established in	2018

   Established in 2018, Hunan Ziree Medical Instrument Co.,Ltd,Located in Tianxin District, Changsha City, Hunan Province, is a scientific and technological enterprise specializing in R&D, production, sales and service of medical and health instruments and software development. Our Products include At-home light therapy devices, UVB Phototherapy,Medical Wood’s Lamps,pelvic floor rehabilitation instrument, vitiligo treatment instrument, laser hair growth devices, rhinitis treatment devices and rehabilitation product software development etc.widely used in Home care service,Rehabilitation Centers and Health Hospital etc.

 【Ziree】 provide OEM and ODM services, Help our customers to build up their own Brand and to become more competitive in their market.Everyone care about health, And 【Ziree】 committed to developing more new techn-ologies to solve problems for personal health. We believe 【Ziree】 will bring health and beauty to more and more people.

  In speaking "Quality is the basis of existence, Creation is the spirit for development." for our eternal purpose,【Ziree】 always give first priority to quality, carry out comprehensive monitoring of product design, raw material purchase Production-manufacturing,Quality Inspeciton and after-sales service and so on , Strictly obey the standard ISO9001 and ROHS requests and Implement comprehensive quality control. The company has a professional laboratory, equipped with high-precision production and measuring instruments and other advanced equipments, Strict testing of all product indicators for professional design, production and service. The Hardware R&D department all have more than ten years of experience in the medical clinical field and provide customized services for many domestic and foreign customers.

 【Ziree】 has been adhering to the "Do specialize in fine, compose to make strong" management, carrying forward the enterprise spirit of "Unity, Pragmatism, Innovation and Win-win". We have always deemed it our duty to promote technological innovation and develop national brand. We welcome your arrival with our enthusiasm and are willing to cooperate with you and create brilliance!